You can also view our dimmer compatibility list for each dimmable product. First, confirm your bulb is dimmable by viewing the tech specs on our Manuals & Documentation page. Check dimmer compatibility - There are multiple types of dimmers available on the market that will function with dimmable Sunco LEDs. Please remove the timer or use the D2D bulb in another light fixture without a timer.Ĥ. If you are using a timer using add-ons (such as timers, photo controls or occupancy sensors) - Sunco LED bulbs and retrofit downlights are not designed to be compatible with photo controls, occupancy sensors or timing devices. Please contact our Customer Service Specialists for additional help, if these steps do not fix the issue.ģ. We stand by our products and provide an industry leading warranty, so you don’t have to worry about malfunctions. Please review the rest of the troubleshooting steps before contacting customer service. If the 2nd bulb works (and you are not using a dimmer or timer), then it is possible the 1st bulb is somehow at fault. If the 2nd light does not work, continue to Step #3 and #4. Screw in the 2nd light bulb and turn on the light. Check the fixture - Remove the bulb and replace it with a bulb that you know works in a similar fixture. You can also check the bulb in another, compatible light fixture that you know is working.Ģ. Also, ensure the screw base of your light fixture is not corroded. Make sure your bulb is firmly tightened in the light socket. Check the bulb - Sometimes a poor contact between the light base and the fixture can cause issues with the flow of an electric current. There are several troubleshooting steps you can take:ġ.
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